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Ticket System
Ticket System helps you to collect and report metrics for maintenance operations so that you can save time and budget by optimizing the use of limited custodial resources and tight budgets for “broken / fix-it” transactions.
- * Any faculty and staff can be your in-the-field “eyes and ears” alerting you to repair issues by submitting online requests with optional attached images.
- You can assign repair requests to custodial staff, track their progress and update the requester automatically.
- You can produce detailed reports that provide you with 360-degree metrics of repair requests, facilities impacted, custodial staff productivity, customer satisfaction, and prioritization planning.
Features
Online Submission of Repair Requests
- Users can attach an image to be submitted along with their repair requests.
- Users are kept apprised on the status of their repair request via automatic email updates.
- Users can attach an image to be submitted along with their repair requests.
Request Management
- Repair Requests can be optionally routed to the school’s Head Custodian, who then determines if they can fix the request locally, or if the request should be forwarded to the District Office.
- Multiple custodial staff can be assigned to one repair request.
- Comments can be added to requests by both custodians and supervisors thereby building a specific knowledgebase of repairs.
- Easily add, manage, and remove technicians and custodians.
- Easily add, manage, and remove custodial staff to the resource database.
Reports
All reports can be formatted in various ways:
- All report types can be filtered by date range and school.
- Cost and Statistical Information - Quickly review hours worked, material costs, incidents of vandalism, etc.
- Technician - Quickly review what requests have been assigned to a given technician, along with completed and outstanding requests.
- School - Quickly review all repair requests for a given school, and statistical information including percentage of Repair Requests that have been completed by the school's custodial staff.
- Trade - Quickly review hours consumed by Repair Orders for each Trade to evaluating or justify staff levels.
- User Account - Quickly review all repair requests submitted by a particular requester.
- Public Report - Quickly review all past and present repair requests sorted by school, location, date submitted, or status.
Technical Features of Ticket System
- Integrates with an existing Active Directory infrastructure.
- Access is controlled via SharePoint groups.
- Anyone with an Active Directory account can submit a Repair Request without additional access control administration.
Screen Shots
Creating a new repair request.
All it takes is filling out this simple form!
Custodial review page.
Where
the custodian receives new repair requests.
The custodian will review the
request, then determine
if they need
to forward the request to the District Office.
The maintenance supervisor reviews
the request,
then assigns it to a technician to
be completed.
The supervisor completes the
request by inputting the technician(s)
who worked
on the request, the number of hours worked, and any
material cost.
A sample of a report (current viewing the current work load).
Ticket System
There are 2 options for Ticket System licensing:
1. Annual License – includes:
- Ticket System complete setup – you’ll be ready to begin generating revenue using FacilityPoint™ in as little as 10 days!
- On-going access to all new major and minor releases of Ticket System.
- Six (6) hours of "one-to-one" live training via tele-conference within the first 90-days of purchase.
- Telephone/Email technical support for 5 incidents per year.
-
Fiscal Year 2009 – 2010 Cost:
- $2,995 for one-time setup fee
- $11,995 for the first year
- $2,995 annual fee
2. Current Release Only (CRO) License – Includes:
- Ticket System complete setup – you’ll be ready to begin using MaintenancePoint™ in as little as 10 days!
- Download minor* releases of the Ticket System version purchased.
- Six (6) hours of "one-to-one" live training via tele-conference within the first 90-days of purchase.
- Five (5) technical support sessions during the first year after purchase via telephone or email.
Fiscal Year 2009 – 2010 Cost:
- $2,995 for one-time setup fee.
- $7,995 for a "non-renewing" license
Additional Costs:
- Application Server Hardware
- Server Operating System License
- SQL Server Database License
- Telephone/Email technical support is available at a rate of $225 per incident.
- FacilityPoint customization services are available at a rate of $150 per hour.
* Note: A minor release is defined as a "point" release, e.g., Ticket System is defined as a "major" release; MaintenancePoint™ 2.x (were "x" is 01 to 99) is defined as a "minor" release that is intended to repair any minor anomalies that might exist in the major release.
System Requirements
The following are the minimum server requirements:
- Dual-processor computer with 1 gigabyte (GB) of available memory (2 GB is recommended) and a clock speed of 2.5 gigahertz (GHz)
- Microsoft Windows Server 2003/2008, all editions
- One of the following operating systems:
- Microsoft Windows Server® 2003 with Service Pack 1 (SP1)
- Microsoft Windows Server® 2008 with Service Pack 1 (SP1)
- Internet Information Services (IIS) in IIS 6.0
- Microsoft Office SharePoint Portal Server 2007 (MOSS) or Microsoft Windows SharePoint Services (WSS) version 3
- 300 megabytes (MB) of available disk space
- Microsoft Internet Explorer 6 or greater for
advanced administration features.
The following are the minimum requirements for mailing list contributors:
- One of the following operating systems:
- Microsoft Windows® XP
- Microsoft Windows Vista
- 256 MB of available memory
- 10 MB of available disk space
