Support

We at IDS can provide service level objectives, service level monitoring and reporting, and developing and maintaining a service catalog based on your business requirements. Our methodology in delivering quality service is to develop a partnership with your business; therefore providing a level of service that is “end-user focused.” Our strategy is to define service-oriented roles and responsibilities while offering a dedicated staff with cross training to augment staff in times of extended coverage. As a service provider, we can deliver a well defined and effective set of tailored processes and methods that is supported enterprise-wide and is continuously improved.

IDS has the experience and skilled staff to orchestrate an intimate support model that will utilize dedicated resources assigned to your business. In brief we have a mature support model to reach your objectives.

Incident and Problem Management
On-call Support
On Site Support/Meetings
Service Continuity
Configuration and Change Management
Service Level Management
Security Management and Virus protection
Capacity Management
Availability Management
Release Management